Refund Policy
Returns:
All return shipping fees are paid by buyer unless the item was damaged in shipping, or if WeldingOutfitter has made a mistake.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t off you a refund or exchanges. Restock fees may apply and will be paid by purchaser if product manufacturer requires.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Made to order items are not eligible for return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your retuned item. We will also notify you of the approval or rejection of your refund.
Made to order items are not eligible for refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@weldingoutfitter.com.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@weldingoutfitter.com. Replacement items should be sent to: 149 4th Street SW, Mason City, Iowa 50401.
Warranty:
WeldingOutfitter can help with any warranty returns that are applicable. If the buyer uses WeldingOutfitter to pursue warranty replacement or refund it will be the buyer’s responsibility to pay for all shipping costs.
The buyer may also pursue warranty through their local welding supply dealer.
Shipping:
To return your product, you should mail your product to: 149 4th Street SW Mason City, Iowa 50401
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return.